Quick Top 10 Questions We Get Asked

 

Below, you will find the most common questions we get asked, if you still have questions, or need further clarification, please feel free to contact us on Live Chat or by phone at 256.400.0011

Is this satellite based?

No, Fuzion Wireless Internet service is not satellite-based internet. We use a combination of unlicensed line-of-sight and LTE-Advanced licensed spectrum. Typical latency (ping) is 50ms to 80ms. Satellite typically has a latency (ping) of between 1500 and 3000ms, which is what makes it seem so slow, and cumbersome. Fuzion Wireless Internet acts and has speeds as if it was a fixed line broadband service.

How fast is your service?

Fuzion Wireless Internet currently offers multiple speed packages, up to 50Mbps download and 10Mbps upload. Most customers choose our “Better” Wireless Internet package that offers 20Mbps Average Download, and 4Mbps Average Upload.

Are there any data limits?

No, Fuzion Wireless Internet does not have any data limits. We do not limit the amount of GB you may use, we do not compress, or reduce the quality of videos. We provide true, open internet.

Will Hulu / Roku / Netflix work?

Absolutely, Fuzion Wireless Internet does support all streaming media platforms.

Do you support online gaming?

Fuzion Wireless Internet does support online gaming, inside of our core network. Some of our partner networks do have strict NAT enabled, however, you can order a NATBlaster device to provide an open NAT if needed for $10 per month.

Can I get a static IP?

Fuzion Wireless Internet does offer a solution for Static IP addresses. Please contact our sales department to get a Static IP setup. The cost is $10/m per IP.

Is there a credit check?

No! Fuzion Wireless Internet does not require a credit check. All of our services are pre-paid, and month-to-month.

Is there a contract?

No, Fuzion Wireless Internet residential service does not require a contract. Your service is month-to-month. You may cancel at any time.

Is there a setup fee?

Fuzion Wireless Internet does charge a $100 equipment fee for new residential wireless internet clients. Business clients equipment fee ranges from $100-$250 depending on service level.

How does billing work?

Fuzion Wireless Internet Residential Services are billed month-to-month. All of our residential services are pre-paid.

Invoices are generated 7 days before they are due, and then emailed as a PDF to the email address on file.

A reminder email is sent 24 hours before the due date, to remind clients that we will by default automatically charge the card on file.

On the due date, our system will charge the card on file, and email you a receipt.

Customers can request to turn off automated payment processing, just contact support and we will disable automated billing for your account. Just be sure to make payment on time, or contact us if you need a few extra days so that your services are not suspended.